| How do I use Budgetcom? |
Simply call the access number stated by the destination you wish to call, followed by the complete international number. That's all.
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| How do I sign up for your services? |
To use Budgetcom you don't need to register. You can just dial the access number that allows you to phone the international destination you want.
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| Why aren't I able to get through to your 08440 988 988 number? |
All customers phoning 08440 988 988 from a NTL, Telewest or Orange phone won't be able to get through to this number. These networks don't allow this number to be called. Budgetcom has tried to change their policy, but this has proved unsuccessful.
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| How much does a call to COUNTRY X cost? |
First, find out which access number you need to dial for your favourite country. Then look at the price stated behind that access number. That is the price of your call per minute. All international and connection costs are embedded in this rate.
Calls are billed per second, which means when you call for 10 minutes and 30 seconds to a 2p access number, the total costs will be 10,5x2=21p
There is no startup-fee, however there is a 5p minimum-amount for each call.
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| Are there any administration, subscription or other fees when using Budgetcom? |
The price stated behind every Budgetcom access number is all-inclusive. There are no further connection or subscription costs on top of the cost per minute as advertised on our website.
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| How much can I save by using Budgetcom instead of BT? |
Please click here to check how much you can save compared to BT tariffs.
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| Can I use Budgetcom from payphones? |
The access numbers of Budgetcom are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged from mobiles and cost more than the price stated on this website.
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| Can I use Budgetcom for calls inside the UK? |
Budgetcom offers cheap access rates to call international destinations and UK mobiles. It is not aimed to call UK landlines at cheaper rates. It is cheaper to use your normal telephone provider for local and national calls.
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| How are my calls billed? |
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT or NTL).
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| Do calls made from UK mobiles attract a surcharge? |
If you are ringing from a mobile you could be surcharged by your mobile operator. This depends on your mobile operator and which tariff plan you have. We advise you to get in touch with your mobile phone provider to double check if they surcharge on calls to our access numbers.
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| Are there peak and off-peak rates? |
Rates for Budgetcom's local number 0845 351 50 92 are as follows:
Off-peak rate of 1p/min weekend all day Saturdays & Sundays.
Off-peak rate of 2p/min during evening and night-time from Mondays to Fridays before 8am & after 6pm. Peak rate of 4p/min at daytime Mondays to Fridays from 8am - 6pm.
The national number 0870 730 78 60 is charged at 2p/min off-peak during the weekend. 4p/min during evenings and at night-time and 7p/min at daytime Mondays to Fridays from 8am - 6pm.
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| Why did you change the access number for COUNTRY X? |
Prices may vary. Whenever we have a (temporary) price drop, we can offer some countries at even lower priced access numbers. When these price drops end, we'll have to change back the access number also. If you have encountered Budgetcom during one of these actions, please keep in mind that our standard-rates are extremely low as well! To make sure you're always calling the cheapest access number possible, simply signup for our free newsletter.
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| Can I use these access numbers outside the UK? |
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK I am afraid you cannot make use of our services.
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| Am I able to use Budgetcom when NTL is my service provider? |
Budgetcom access numbers can be used from most landlines including NTL lines. The charges for calls to our access numbers will simply appear on your normal NTL phone bill. NTL charges the same rates as BT for our access numbers.
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| When do call charges take effect? |
When you dial a Budgetcom access number you will be charged from the moment you are connected to our service. However, should your call not be answered, you will get a message from our operator and you will be disconnected. Your call should not take more than two minutes.
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